Hardware challenges may be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if required. If that does not do the job, try out uninstalling the audio driver (it'll reinstall automatically). If striving various audio formats isn't going to assist, see https://allhealthmarket.com/product/tv-video-equipment/webcams/logitech-c270-hd-vid-720p-webcam-with-micphone-usb-2-0-support-official-test-for-pc-lapto-video-calling/