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An Unbiased View of artificial Intelligence

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AI can even assess a customer interaction and have an understanding of the customer’s sentiment and intent. This enables the bot to determine favourable, negative, and neutral language so it can route tickets to an agent properly if a handoff is important and lower escalations as a result of sentiment https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business

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